Lately, I got a feel that quite a few people are in general afraid of others. They feel majority of 'others' are thieves, or jerks, or simply someone who can't be trusted. There would be some who would give me examples of some good people they met, but they made it sound as if those good people were like shooting stars. You are lucky to see them and then you go about telling everyone.
So recently, it came as a pleasant surprise when the promoter of one of the companies I interact a lot with told me how he did a small experiment and found out that people are in-general good. Whenever a customer tried to check out goods from their website but was not able to use the online payment mechanism, the backend monitoring employees of this company called up the customer and tried to understand why he was not able to go through the whole purchase cycle. When it turned out that a few of them had credit card payment problems, the company decided to provide them the service with an oral promise that the customer will pay in check/cash later.
Guess what...?
It turn out that apart from just two customers, everyone one else paid up. These two customers also paid up on their own with a 5 day delay.
Experiments Result: 100% good people
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